Covid Visiting Policy

Visiting Restrictions (updated Sep 20)

While we appreciate the importance of family visits, our first priority must remain the safety of residents, colleagues and visitors to our homes.  We are very mindful that there now appears to be a second wave of infection and we want to do all we can to minimise the risk in our homes.

We have explored options to enable relatives or close friends to visit with their loved ones in ways that adhere to current Government and local authority guidance and protect both visitors, residents and staff teams. We continue to encourage the use of technology such as Zoom/Skype/Facetime/WhatsApp to maintain contact between residents and their families and friends.

We are also able to arrange outdoor visits to take place as long as the home remains free from infection for more than 14 days.

To ensure your safety, we need to put a number of additional measures in place to ensure these outdoor visits take place safely.  We recognise that many of these will be difficult for families who have not seen their loved ones for some time, but we believe they are vital in protecting both our residents and our staff:

  • Visits will need to be pre-booked to enable us to manage the safety of residents and their visitors by limiting the volume of people at the home at any one time, as well as support additional cleaning between visits
  • Visits will be limited to 30 minutes duration, once a week.
  • Only one family member will be allowed per visit and children will not be allowed at this point in time. We encourage visits to be from the same family member.
  • At the start of your visit you will be asked some health screening questions, to wash your hands or use the sanitising gel provided and have your temperature taken.  If you are showing any symptoms which could indicate coronavirus, please do not travel to the care home as we will need to refuse entry.As you will be aware, these symptoms include a raised temperature, a new and persistent cough, a loss of taste or smell and a general feeling of being lethargic and unwell.
  • Visitors will be required to wear a face mask for the duration of their visit.  Masks can be provided if you are unable to bring your own.
  • 2 metre social distancing measures will be remain in effect, which means a no touch approach during visits.  This extends to hugging, hand-holding or kissing.
  • If visitors would like to bring toiletries for their relatives they must be placed into a plastic bag and left with the care staff.
  • Visitors will not be able to use facilities such as toilets (unless for emergencies)

Due to the ever changing nature of advice and local restrictions, it is possible that the above guidelines could change at any time or even be suspended with immediate effect.

Your understanding and appreciation of the current situation is very much appreciated.